Q: How do I know if I or someone I care about needs treatment?
A: If you are concerned, you can call the Connecting Point 24 hours a day, 7 days a week. They will gather information, answer your questions, and provide you with assistance. The Connecting Point can help you in a time of crisis, inform you about our programs, offer support and schedule a formal assessment.

Q: How do I know which program is right?
A: Prior to any treatment service, a clinical assessment will be completed and from that recommendations will be made. We have a team of clinical experts that will work with you and your family.

Q: How long does each program last?
A: The length of treatment depends on the type of care that is needed and your level of motivation. This will be based on the needs of you and your family, and how you are able to progress in services. The therapist will work with you to help determine this from the very start of therapy services.

Q: How much will it cost?
A: We have many funding options available for families. We accept and will contact insurance companies and seek precertification for our services. We accept Iowa Medicaid (Title-19). We also offer services on a sliding-fee scale, which is based on family income and may result in a significant reduction in fees. The most important thing for you to know is that we see it as our job to find the most cost effective way for you to enter our program and will find a way to make it work for you.

Q: Is it safe? Confidential?
A: We realize the importance of confidentiality in helping you feel safe and comfortable while in our facility. Our services are held on the second floor of the building, which is dedicated to adult programming. All information shared with our clinical staff is completely confidential.

Q: How can my family be involved?
A: We know that people entering treatment services have much higher success rates if a family member or someone close to them is involved. We encourage and embrace family involvement from the very start.

Q. What is residential treatment?
A. Residential treatment provides a living environment with treatment services. Treatment in these programs last on average 90 days, but may be longer or shorter depending on the patient. Residential programs often have phases of treatment, with different expectations and activities. For example, in the first phase, a patient's contact with family, friends, and job may be restricted. This restriction helps the person become part of the treatment community and adjust to his or her surroundings. Jackson's residential programs assist patients in obtaining their GED, participate in classes, and job placement. Residential programs are especially helpful to people who do not have stable living or employment or family support. They are also well-suited for people with very serious substance use disorders who have been unable to stay sober or drug free in other treatment programs.

For more information, or to get help, call The Connecting Point at 712-234-2300 or 1-800-472-9018